If your appointment is confirmed at any time with one of our staff members, the below cancellation rules apply.
If your appointment is not confirmed prior to the booking time, you will be refunded fully.
Cancellation – 24 hour advance notice
Applies to only confirmed appointments.
We require at least 24 hour advance notice of cancellation to avoid cancellation fees. However if your appointment is confirmed a fee will still apply.
Contacting USA Providers
To provide cancellation or rescheduling notice, you must contact us: 1) request a change/cancellation through the customer portal on our website, 2) call your provider, or 3) contact us via contact form.
Contacting International Providers
To provide cancellation or rescheduling notice, you must contact us: 1) request a change/cancellation through the customer portal on our website, or 2) contact us via contact form.
If you or part of your group cancel within the 24-hour advance period, your will be will be refunded fully, but also charged a $50 cancellation fee for individual appointments, and a $50 cancellation fee per person for group appointments.
Cancellation – within 2 hour advance notice and missed appointments
Applies to only confirmed appointments.
Missed appointments or cancellation notifications within 2 hours prior to appointment time are non-refundable.
If part of your group is present for the appointment:
a) and your group is 3 persons or less, any missing persons will be charged fully
b) and your group is 4 persons or more, any missing persons will be refunded their charges but incur a $50 no-show fee per person. (I.e. if 10 people book, and 5 people show, the 5 persons will be charged fully, and the no-show 5 persons will be refunded for their services and charged a $50 per person cancellation fee)
